At Events Framer, we are committed to protecting the privacy and personal information of our clients. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you use our services including decoration, DJ, magic shows, and mehendi/tattoo services across Agra and other cities like Mathura, Aligarh, Noida, Gurugram, and Delhi.
1. Information We Collect
We collect both personal and event-related information to provide and improve our services. The types of data we may collect include:
- Personal Information: Name, contact number, email address, residential or event venue address.
- Event Details: Date, time, venue location, type of event (e.g., wedding, birthday, corporate).
- Payment Information: Transaction ID, mode of payment (cash, UPI, bank transfer). Note: We do not store credit/debit card numbers.
- Media Files: Photographs or videos of our décor and event setups (not guest images unless consented).
- Communication Data: Messages, calls, or emails shared during inquiry or booking.
This information is collected directly when you make an inquiry, confirm a booking, or interact with us through our website, WhatsApp, or social media.
2. How We Use Your Information
Your information is used solely to provide, improve, and personalize our services. This includes:
- Confirming bookings and sharing event updates.
- Contacting you for location clarifications or last-minute arrangements.
- Sending quotes, invoices, and payment receipts.
- Maintaining service records for future reference or repeat bookings.
- Showcasing our décor setups (images only) on our website or marketing materials with your consent.
- Ensuring smooth communication with subcontractors for DJ, mehendi, or magic shows—if required.
We never sell, rent, or trade your personal information to any third parties for profit.
3. Wholesale Business Privacy
In addition to event decoration services, EventsFramer also operates as a wholesaler of balloon decoration products and related accessories across Agra and surrounding cities. For wholesale clients, we may collect additional business-related details such as shop name, GST number (if applicable), delivery address, and purchase history. This information is used solely for billing, inventory tracking, and fulfilling product orders. Wholesale customer data is treated with the same level of confidentiality and is never shared or sold to third parties. Any marketing communication sent to wholesale clients will be limited to product updates, offers, or supply-related coordination.
4. Media Use & Event Photography
As part of our service, we often take photographs or videos of our decoration setups for portfolio and promotional purposes. These images are strictly limited to décor elements like balloon backdrops, flower arrangements, or lighting designs. We do not capture guests or private family moments without permission.
If you do not wish to have your event setup included in our promotional materials, you can opt-out during the booking process by informing us in writing. Your request will be fully respected.
5. Information Sharing with Subcontractors
In some cases, we collaborate with trusted subcontractors (e.g., DJs, magicians, mehendi artists) to fulfill certain services. Only necessary event details—such as your name, venue location, and timing—are shared with them to complete the assigned task. All subcontractors are bound by confidentiality and follow our professional standards.
6. Data Security
We take reasonable steps to protect your data from unauthorized access, alteration, or misuse. Your personal details are stored securely and are only accessible to our internal team involved in service delivery.
Digital records (like booking details or media files) are kept in encrypted storage systems or password-protected devices. Any physical paperwork, if used, is stored in a secure location and disposed of responsibly when no longer required.
7. Data Retention
We retain client information for as long as necessary to fulfill the services you requested and to comply with legal or accounting obligations. After your event is complete, we may keep basic booking information for record-keeping and customer support. You may request deletion of your data at any time unless retention is required by law.
8. Your Rights
As a client, you have the right to:
- Request access to the personal information we hold about you.
- Ask for corrections to inaccurate or outdated information.
- Request deletion of your personal information (unless needed for legal reasons).
- Withdraw consent to use your event images for marketing purposes.
To exercise these rights, you can contact us through the details provided at the end of this policy.
9. Use of Cookies (If Applicable)
Our website may use cookies to enhance your browsing experience, track basic user behavior (e.g., pages visited), and analyze traffic for future improvements. These cookies do not store personal details unless voluntarily provided through forms. You can adjust your browser settings to block or delete cookies if desired.
10. Links to Third-Party Sites
Our website or promotional content may contain links to third-party sites such as Instagram, YouTube, or Google Maps. We are not responsible for the privacy policies or practices of these external websites. Please review their policies before submitting any personal data.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time based on changes in regulations or our service model. Any updates will be published on our website with the effective date. Clients are encouraged to review the policy periodically.
12. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please reach out to us at:
Owner: Jitendra Sharma
Address: Shop No. 8, Sector-4b, Bhagwati Classic Avas Viks Colony, Bodla, Agra-282007
Phone: +91-7055159214
Email: info@eventsframer.com
Website: www.eventsframer.com
We value your trust and are committed to protecting your privacy while making your events memorable. Thank you for choosing our services.
